Common Challenges

Sound familiar?

Eptura customers come to us with the same four problems:

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Bookings you can’t trust

With Eptura: Rooms show as available when they’re not. Two people show up for the same meeting. Your team stops trusting the system and defaults back to Outlook.

With Robin: Robin’s real-time, two-way calendar sync keeps everything accurate. If it’s booked in Outlook, it’s booked in Robin. No conflicts. No guesswork.

Man looking burnt out

Employees gave up on it

With Eptura: The plugin is slow. The dashboard is dated. One bad experience and people don’t come back. Adoption drops and your data becomes useless.

With Robin: Robin works where your team already works: Outlook, Teams, Google Calendar, Slack. No new tools to learn. High adoption means data you can actually trust.

Man at laptop looking confused

Simple changes break things

With Eptura: Move one meeting in a series and everything falls apart. The most common booking workflow becomes the most frustrating.

With Robin: Edit a single meeting, move a series, or swap rooms in seconds. Recurring bookings work the way they should.

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Support can’t keep up

With Eptura: Updates introduce new issues. Fixes take weeks. Tickets pile up and expectations drop.

With Robin: You get a dedicated CSM who knows your setup. When something needs attention, it gets handled quickly. You don’t get lost in a ticket queue.

Compare the Benefits

Why companies choose Robin over OfficeSpace

Robin

Office visibility

An accurate view of your office

Availability is always accurate because Robin syncs with your calendar in real time.

Sync breaks under pressure

Duplicate bookings, stale room states, cancellations that take minutes to propagate.

Employee adoption

Easy to adopt, hard to outgrow

Native experience across web, mobile, Outlook, Teams, Google Calendar and Slack.

Bad first impression that sticks

A slow, unreliable experience drives employees to workarounds. Adoption never recovers.

Admin workload

Policy-based automation

Booking rules, conflict resolution, and floor plan updates without manual intervention.

Heavy manual overhead

Bulk changes are slow and painful. Updates introduce bugs. Simple tasks require support tickets.

Analytics

Built-in, leadership-ready

Attendance and utilization dashboards that answer questions without export or configuration.

Business Intelligence-dependent reporting

Often requires Power BI or external tools. Insights feel separate from daily operations.

Support

Named CSM, fast SLAs

Dedicated point of contact who knows your setup. Strategic guidance post-launch.

Variable response quality

Good when you get the right person. Uneven when complexity or urgency rises.

Switch with confidence

Robin is the workplace operations platform employees adopt, leaders trust, and IT can confidently support.

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Native booking across your existing apps and daily workflows

Reserve desks and rooms directly in Microsoft Outlook and Teams, Google Calendar, and Slack. No new apps or workflows to learn.

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Hands-on onboarding with zero guesswork from day one

From day one, you’re paired with a dedicated CSM, tailored onboarding, and hands-on training — so the transition is smooth and supported.

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Enterprise-grade integrations that don’t break or slow teams down

Connect seamlessly with Active Directory or Okta for identity, Outlook and Google for calendars, and ServiceNow for workflows.

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Before Robin, desk bookings and room scheduling all took extra steps. Now it just works. Our team can focus on people instead of processes.
Nikki Ellis
Office Manager, ezCater
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Frequently Asked
Questions

Is it easy to switch from Eptura to Robin?

Yes! Switching to Robin is designed to be straightforward and low-friction. Our team supports a smooth transition from your existing platform, even if you’re currently under contract, with implementation guidance, data onboarding support, and preferred pricing for qualified organizations.

What does onboarding and support look like during the switch?

We’ll work together on defining a clear implementation plan, a dedicated point of contact, and hands-on training from day one. The goal is to launch quickly, minimize disruption, and help both admins and employees adopt the platform with confidence.

What if we’re still under contract with Eptura?

That’s what our buyout offer is for. Robin will prorate your first year to reduce overlapping costs on qualifying purchases. Talk to your rep about specifics.

Will employees actually use it?

Robin works inside Outlook, Teams, Google Calendar, and Slack. Employees don’t have to learn a new app or change their workflow. That’s why adoption rates are high from day one. If your team has stopped using Eptura, they haven’t stopped using Outlook or Google. Robin meets them there.

Why are companies leaving Eptura?

Eptura was built through the acquisition of Condeco, iOffice, SpaceIQ, and several other products. Many of the issues customers experience stem from that: calendar sync that creates double bookings, an interface that feels inconsistent across modules, recurring meetings that break when modified, and support that can't resolve fundamental issues fast enough. These aren't growing pains. They're what happens when separate products are combined under one brand. Most Eptura customers we talk to started their search after giving the platform months to improve without seeing results.

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